Contact Us

At bastila.com, customer trust is our highest priority. If you have questions about our clothing sizes, fit, fabric care, order tracking, or returns, please reach out to our dedicated support team using the verified credentials below. We aim to respond to all inquiries within 24 business hours.

• Support Email: support@bastila.com

• Phone Number: +49 179 1596348

• Mailing Address: 11755 FM 2879, Diana TX 75640, United States

• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (CET)

Note to customers: For efficient processing of apparel returns or exchange sizing requests, please reach out via email first to receive standard step-by-step guidance. Do not ship packages to our administrative mailing address without a confirmed return authorization code.